Shipping & Policies

Fine Art Orders

Fine Art Orders -- Open Edition or Limited Edition -- are made upon request as Custom Orders unless otherwise noted as in-stock Available Inventory.  

For customers outside the regional Eastern USA, we advise purchasing a print only and finding a local framer to help finish your artwork!  All artwork is insured for shipment, but plexiglass can be substituted to help avoid shipping damage.

  

Shipping

Turnaround time for Unframed Fine Art Orders is 1-2 weeks depending on shipping location. Turnaround time for Framed Fine Art Orders is 3-4 weeks depending on shipping location.  You will receive a notification with tracking details once an order has shipped.  All artwork is insured for shipment, but plexiglass can be substituted for Framed Fine Art Prints to help avoid shipping damage.  

Rhode Island buyers may arrange for Local Pickup.  Local deliveries will not be made.   Please contact us for further details.

International buyers are responsible for any customs and import taxes that may apply. We are not responsible for shipment delays due to customs.

Orders on hold, or Local Pickups paid and unclaimed after 30 days from order date, become the property of Cate Brown Photography.

Standard method of shipping is USPS for Domestic Orders within the United States, or DHL for International Orders.  FedEx or UPS shipping available upon request.  Insurance and Delivery Confirmation are included for all items. 

All items are thoroughly packaged and insured for protection during transit.  If your item arrives damaged, please document the packaging and its contents as soon as possible, and submit a shipping insurance claim directly to USPS or other shipping provider.  This insurance claim will provide any necessary reimbursement for the buyer towards replacements.  Replacement prints must be processed as a new Custom Order.

  

Returns

**All Made to Order and In-Stock Fine Art Sales are final**

We are here to create a custom piece that you will love for years to come!  Due to their custom nature, returns, refunds & exchanges are not available for any Custom Orders and Made to Order items.  Refunds, returns, and exchanges are also not available for any Digital Downloads.

Once an order is submitted, we process it on the same day.  Orders may only be cancelled within 15 minutes of being submitted.  Custom Orders that have been sent into production cannot be cancelled, refunded, or altered.  

Returns are only available for orders in the US & Canada for in-stock Calendars, Cards, Skate, or Mini Prints.  

Returns must be mailed back within 14 days of the receiving your order, with tracking included.  Return shipping is the responsibility of the customer.  Items must be returned in their original unaltered and undamaged condition, and may be shipped to Cate Brown Photography, PO Box 907, North Kingstown, RI 02852 USA

Any refunds will be issued within 7 days of returned items being received and inspected for condition.

 

 

If you have any further questions, please feel free to contact us before placing an order!