Shipping & Policies

Fine Art Orders

Fine Art Prints, Canvas Prints, and Metal Prints -- Open Edition or Limited Edition -- are made upon request as Custom Orders.  

For customers outside the regional Eastern USA, we advise purchasing a print only and finding a local framer to help finish your artwork!  All artwork is insured for shipment, but plexiglass can be substituted to help avoid shipping damage.

  

Shipping

Production time takes 5–7 days depending on print type and time of year.  Expected overall turnaround time after production and shipment for all Framed Fine Art Prints, Canvases, or Metal Prints, is 1–2 weeks.  You will receive a notification with tracking details once an order has shipped.  All artwork is insured for shipment, but plexiglass can be substituted for Framed Fine Art Prints to help avoid shipping damage.  

Rhode Island buyers may arrange for Local Pickup.  Local deliveries will not be made.   Please contact us for further details.

International buyers are encouraged to purchase the Print Only, and work with a local framer to finish your piece and help save on shipping costs!

Orders on hold, or Local Pickups paid and unclaimed after 30 days from order date, become the property of Cate Brown Photography.

Standard method of shipping is USPS for Domestic Orders within the United States, or DHL for International Orders.  FedEx or UPS shipping available upon request.  Insurance and Delivery Confirmation are included for all items. 

All items are thoroughly packaged and insured for protection from damage during transit.  If your item arrives damaged, please document the packaging and its contents as soon as possible, and submit a shipping insurance claim directly to USPS or other shipping provider.

  

Refunds

We are here to create a custom piece that you will love for years to come!  Due to their custom nature, refunds are not available.  All sales are final.  

Once an order is submitted, we process it on the same day, and our printing partners are notified.  Orders that have been sent into production cannot be cancelled, refunded, or altered.  

 

 

If you have any further questions, please feel free to contact us before placing an order!